New Office IT Planning

6th Oct 2023 | Tips

Safety guidelines for IT network gear in an office design are essential to ensure optimal performance, longevity, and the safety of both the equipment and staff. Here’s a list of safety guidelines to consider: Physical Security: Secure Room: Keep all network...

Add Email, Name to Zoho Creator from Zoho CRM

25th Sep 2023 | Tips

This puzzled me for a while because Zoho Creator treats the ‘Name’ field as a single field, but CRM has ‘First Name’ and ‘Last Name’. The trick was to specify them – thanks to the support Team at ZPortals for the tip!...

Example HelpDesk Article

19th Sep 2023 | IT Management, Productivity, Tips

This article is full of nonsense, but it serves as an example of the outline we produced here Goal The purpose of this article is to demonstrate the setup and use of a helpdesk article. Background You might be familiar with MySQL, however in this project we used...

Writing the Perfect HelpDesk Article

19th Sep 2023 | Business, IT Management, Tips

We’ve been exploring a lot of Open Source software recently, and as you might expect, their documentation varies a lot. Most companies are really interested in anything that can reduce their support load, but they don’t have 30 years of experience like we...

SuperAGI on Synology Using Docker

17th Sep 2023 | Tips

Background This is my notes from a couple of installs. I have been using this method with some success since early days- I still don’t know why it seems to be so difficult, but perhaps one day the docs will catch up with the furious pace of progress…...

Which Mac to Buy?- Updated June 2023

14th Jun 2023 | News, Opinion, Reviews, Tips

If you’re buying a new Mac this year, what specs to recommend? I have updated each of the categories with new recommendations as needed. All prices lifted directly from Apple Australia MacBook Pro 13 inch models (New Model 6 June 2022) Entry- M2, 8 core CPU, 10 core...