Options for Buying Office 2016

This is important because there might never be an Office 2018- Microsoft appear to be moving to a monthly release schedule without monolithic releases- this means that at some point they will probably stop upgrading Office 2016, but I am confident that they will keep it current for a considerable time because of past history and current actions. Microsoft are currently interacting very positively with the Mac Admin community and the relationship is working very well.   Part of an Office365 subscription ‘Office 365 Business’...

read more

Servicemax Remote Support for Managers

Here is a quick primer on how to use the Servicemax branded remote support software to remotely access your machines. Go to the Remote Support web page- http://support.servicemax.com.au:8040 You’ll see this-   2. Log in using your Username and Password, and you’ll see something like this-   3. Click on the word ‘Host’ at the top left hand side of the screen, this will show you your list of machines to control. 4. Click on the name of the machine that you wish to remotely control, then click the...

read more

Virtualising Your Physical Mac Assets- P2V

So I hope you haven’t bothered to read my 2000 word epic about this that I’ve been working on for weeks. It’s essentially a very long laundry list of things that don’t work. After getting VMWare involved I did think however that we might both figure it out, or at least get some pointers. This was until today, when they said ‘oh no, you can’t do that….’ To which I replied ‘yes you can, several people have done it. I just want you to tell me what the easiest or recommended way...

read more

SSL Certificates in Mac Mail

We use an SSL certificate to increase the trust level around our email servers, one of the most important services we use! Unfortunately, to establish this trust, users are required to take some action when a certificate is renewed, or some host settings don’t match. This is one of the things that causes a huge amount of grief, and here’s why-   What’s the most obvious button to click here? You’d probably click ‘Connect’, and so would I. Don’t click ‘Connect’- it’s a trap!...

read more

Upgrading MySQL on a Mac

Now this isn’t going to be a normal post where I pretend that I know what I’m doing. However it was time to upgrade our installation of Web Help Desk and I figured I would also upgrade MySQL, because they finally fixed a bug where the the server would not launch on boot. This caused more than a few heart attacks so let’s kick that bug in the guts. You know how they say ‘do your upgrades one at a time and test in between’? Well, I got cocky and figured that I would just do it all at once. The downside of this is...

read more

Can’t Send Email from Mac Mail?

We’ve previously gone over the steps needed to set up and configure an email account hosted by Servicemax here, but one thing that seems to happen a lot is people can’t send email after the setup. So we’re doing another guide to try to make this easier, and easier to troubleshoot. If you haven’t set up the email address already, please go to the other article and do that. This guide is ONLY for those having trouble sending emails. Conventions used- 1....

read more