Example HelpDesk Article

This article is full of nonsense, but it serves as an example of the outline we produced here Goal The purpose of this article is to demonstrate the setup and use of a helpdesk article. Background You might be familiar with MySQL, however in this project we used...

Writing the Perfect HelpDesk Article

We’ve been exploring a lot of Open Source software recently, and as you might expect, their documentation varies a lot. Most companies are really interested in anything that can reduce their support load, but they don’t have 30 years of experience like we...
Do You Still Believe in These Common Tech Myths?

Do You Still Believe in These Common Tech Myths?

In today’s digital age, technology plays a significant role in our lives. But along with the rapid advancements and innovations, several myths have persisted.Is it okay to leave your smartphone charging overnight? Do Macs get viruses? And what about those 5G...
8 Tech Checks to Make Before You Travel

8 Tech Checks to Make Before You Travel

Our technology inevitably comes with us when we travel. Most of us won’t even travel to the end of the block without our smartphones. When you go on a trip, not having your technology there when you need it can ruin your day.Travel smarter and more securely by doing...
7 VoIP Setup Tips for a More Productive Office

7 VoIP Setup Tips for a More Productive Office

The global pandemic put a big emphasis on the need to run a business from anywhere. Enabling employees to work remotely requires cloud solutions. This includes collaborative platforms like Google Workspace and Microsoft 365. VoIP (Voice over Internet Protocol) phone...