Company Moving? Don’t Make These mistakes!

We now have over 30 years of experience in helping companies move their IT infrastructure. Here’s a few tips we’ve collected along the way that could save you a lot of money and stress! Some of these things won’t be important to you, so…...

Synology- ‘greyed out’ Folders in macOS

This is not my solution- thanks so much to ‘Wayne C.’ at Synology for providing this answer! Issue Client opened a ticket saying they could not access a couple of folders inside a share. But- the permissions were correct! After a few attempts to fix we...

Adopting TP-Link Smart Home Devices into Home Assistant

Recent versions of the Kasa app require you to have a TP-Link account to adopt them. This wasn’t always the case, and many of us chose this brand specifically because we didn’t need to hand over our credentials to make the devices work. Thanks to a huge...

New Office IT Planning

Safety guidelines for IT network gear in an office design are essential to ensure optimal performance, longevity, and the safety of both the equipment and staff. Here’s a list of safety guidelines to consider: Physical Security: Secure Room: Keep all network...

Add Email, Name to Zoho Creator from Zoho CRM

This puzzled me for a while because Zoho Creator treats the ‘Name’ field as a single field, but CRM has ‘First Name’ and ‘Last Name’. The trick was to specify them – thanks to the support Team at ZPortals for the tip!...

Example HelpDesk Article

This article is full of nonsense, but it serves as an example of the outline we produced here Goal The purpose of this article is to demonstrate the setup and use of a helpdesk article. Background You might be familiar with MySQL, however in this project we used...