Telstra DOT- Router Replacement

I’ve been looking at this for a long time because we have a client who has issues with their system (we didn’t install it, luckily)!In case you’re wondering, DOT (or Digital Office Technology) is a Telstra hosted VOIP product, designed to be simple...

Backups For Normal People

‘I’m on my way to JB Hifi, what drive should I buy for backups?’ That’s usually the first thing I hear from mates who have suddenly realised that their data is not immortal. In my day job I have commercial clients whose businesses would...
Pi-Hole v4 on Synology in Docker- the Easy Way

Pi-Hole v4 on Synology in Docker- the Easy Way

Here is the simplest way to get Pi-Hole v4.2.2 working in Docker on a Synology unit. I made the mistake of trying to upgrade from v3 to v4 and blew up my install. Working on it for weeks between jobs, it was getting more and more complicated until I was dealing with...

Web Help Desk Upgrading MySQL to Postgres

Warning- this post has a lot of words, and some of them are very sweary indeed….This job took me 10 months. Seriously. None of the solutions are particularly difficult or hard to understand, but I’d like you to know that while a lot of it seems easy now, I...

State of The Mac 2019- Updated April 2019

We like Macs, but there are some er, less desirable models in the line up- so If you’re buying a new Mac this year, what specs to recommend? This post was originally written in March 2017, and since then Apple has updated many of the models- I have updated each of the...

Adobe Creative Cloud Alternatives

We’ve had a love/hate relationship with Adobe going back many years. When we sold $100k per year they were great, but as soon as we started Servicemax, we realised that they have a very different attitude towards smaller dealers. Basically as a smaller dealer...

Mac VPN Setup Guide

How to set up a VPN on Mac OS Firstly, you’ll need these credentials to be able to connect Username (also known as ‘Account Name’) Password Shared Secret (this is just another password) Server Address (will be either a URL or an IP address) Already set up?  Modifying...

Support- Who Does What?

People often ask how we can offer an ‘unlimited’ plan for support that includes both remote and onsite support, so I’m here to spill the secrets. It’s also a handy guide to how we make decisions on how to fix things… The Prime Directive...

Unifi Cloud Key Can’t Connect to Cloud

My own Cloud Key Gen2 Plus had a problem recently, and would not show up in my dashboard at ubnt.com and locally said ‘managed by other’ I could still log in locally but could not upgrade firmware etc. Because I’ve been having problems with my DNS...

Mac Pro 2013 Upgrading SSD

First some background- the ‘trash can’ Mac Pro from 2013 has not been upgraded much over the years. In fact the only thing that I can remember is that the internal SSDs basically doubled in speed very early on. Early versions had around 800MB/s transfer,...