Today I received an email from engin saying they were about to do a network upgrade and I would have to change the outgoing proxy on my voip device. This is the sort of thing that would normally send shivers down your spine because of all the things that can go wrong.
Not so! They actually attached a document to the email with instructions for my specific device (I have a Linksys SPA9000) so 2 minutes later I had made the change and tested it.
Well done engin!
ps. yes they do spell it with a lower case ‘e’