This is not my solution- thanks so much to ‘Wayne C.’ at Synology for providing this answer! Issue Client opened a ticket saying they could not access a couple of folders inside a share. But- the permissions were correct! After a few attempts to fix we went upstream to Synology, who first provided a solution around the visibility of files
Recent versions of the Kasa app require you to have a TP-Link account to adopt them. This wasn’t always the case, and many of us chose this brand specifically because we didn’t need to hand over our credentials to make the devices work. Thanks to a huge amount of work by many people, this was made pretty easy for me,
Safety guidelines for IT network gear in an office design are essential to ensure optimal performance, longevity, and the safety of both the equipment and staff. Here’s a list of safety guidelines to consider: Physical Security: Secure Room: Keep all network gear in a locked room to prevent unauthorized access. This room should be limited to IT personnel only. Surveillance:
This puzzled me for a while because Zoho Creator treats the ‘Name’ field as a single field, but CRM has ‘First Name’ and ‘Last Name’. The trick was to specify them – thanks to the support Team at ZPortals for the tip! BackgroundWe have a form called ‘Employee Setup Form’ in our portal, and we want to automatically pre-fill the
This article is full of nonsense, but it serves as an example of the outline we produced here Goal The purpose of this article is to demonstrate the setup and use of a helpdesk article. Background You might be familiar with MySQL, however in this project we used MariaDB so you don’t have to deal with Oracle’s User Agreement… Requirements
We’ve been exploring a lot of Open Source software recently, and as you might expect, their documentation varies a lot. Most companies are really interested in anything that can reduce their support load, but they don’t have 30 years of experience like we do… however we can’t write software so it seems fair that we give back some expertise! You
Background This is my notes from a couple of installs. I have been using this method with some success since early days- I still don’t know why it seems to be so difficult, but perhaps one day the docs will catch up with the furious pace of progress… Requirements This article assumes that you have a Synology NAS capable of
If you’re buying a new Mac this year, what specs to recommend? I have updated each of the categories with new recommendations as needed. All prices lifted directly from Apple Australia MacBook Pro 13 inch models (New Model 6 June 2022) Entry- M2, 8 core CPU, 10 core GPU, 8GB RAM, 256GB SSD $1999 Nice machine, but I’d still spend
Wireguard is fabulous due to its speed, but there’s not much data available about how to deploy it using standard macOS tooling like MDM. In this case Mosyle MDM has a custom VPN profile, but it doesn’t support the method we need, so we need to use iMazing Profile Editor. Luckily this tool DOES have a profile that supports Wireguard,
This integration took 6 months of work, so I hope it helps someone else… Updated 25.9.2023 as some of these things have been fixed. I hope my edits make sense! Background- The Zoho Desk Knowledgebase is quite full featured but has some odd quirks, some that make it unusable for us.For example, you can set up users, groups categories etc.
