Category: Tips

New Office IT Planning

Safety guidelines for IT network gear in an office design are essential to ensure optimal performance, longevity, and the safety of both the equipment and staff. Here’s a list of safety guidelines to consider: Physical Security: Secure Room: Keep all network gear in a locked room to prevent unauthorized access. This room should be limited to IT personnel only. Surveillance:

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Add Email, Name to Zoho Creator from Zoho CRM

This puzzled me for a while because Zoho Creator treats the ‘Name’ field as a single field, but CRM has ‘First Name’ and ‘Last Name’. The trick was to specify them – thanks to the support Team at ZPortals for the tip! BackgroundWe have a form called ‘Employee Setup Form’ in our portal, and we want to automatically pre-fill the

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Example HelpDesk Article

This article is full of nonsense, but it serves as an example of the outline we produced here Goal The purpose of this article is to demonstrate the setup and use of a helpdesk article. Background You might be familiar with MySQL, however in this project we used MariaDB so you don’t have to deal with Oracle’s User Agreement… Requirements

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Writing the Perfect HelpDesk Article

We’ve been exploring a lot of Open Source software recently, and as you might expect, their documentation varies a lot. Most companies are really interested in anything that can reduce their support load, but they don’t have 30 years of experience like we do… however we can’t write software so it seems fair that we give back some expertise! You

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SuperAGI on Synology Using Docker

Background This is my notes from a couple of installs. I have been using this method with some success since early days- I still don’t know why it seems to be so difficult, but perhaps one day the docs will catch up with the furious pace of progress… Requirements This article assumes that you have a Synology NAS capable of

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Which Mac to Buy?- Updated June 2023

If you’re buying a new Mac this year, what specs to recommend? I have updated each of the categories with new recommendations as needed. All prices lifted directly from Apple Australia MacBook Pro 13 inch models (New Model 6 June 2022) Entry- M2, 8 core CPU, 10 core GPU, 8GB RAM, 256GB SSD $1999 Nice machine, but I’d still spend

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Unifi Wireguard MDM Deployment on macOS

Wireguard is fabulous due to its speed, but there’s not much data available about how to deploy it using standard macOS tooling like MDM. In this case Mosyle MDM has a custom VPN profile, but it doesn’t support the method we need, so we need to use iMazing Profile Editor. Luckily this tool DOES have a profile that supports Wireguard,

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Zoho Desk and Zitadel SAML

This integration took 6 months of work, so I hope it helps someone else… Updated 25.9.2023 as some of these things have been fixed. I hope my edits make sense! Background- The Zoho Desk Knowledgebase is quite full featured but has some odd quirks, some that make it unusable for us.For example, you can set up users, groups categories etc.

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Security Onion- Automating Mac host install for Fleet

Sadly this one took weeks because it involved Security Onion, Docker, Kolide Launcher, FleetDM and various bits that I obviously made up because I’m insane. If you just want the code, go here for the latest version What’s the problem? When you first install Security Onion, it generates a self-signed SSL certificate for the nginx web server and a self-signed

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LetsEncrypt for Security Onion

When doing a proof of concept for this amazing bundle of open source software, it became apparent that one small Achilles heel was the provisioning of a self-signed certificate as part of the install, which then leads to a number of ‘compromises’ with setup in the future. Just want the code? Go here To be more exact- the installer won’t

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