When we set up a new telephone system for you, we need to ‘port’ your existing phone numbers from the old carrier to our new carrier. These movements are administered by the ACMA, and there is a set process to follow. It goes like this- We gather your details including a copy of a phone bill wth the numbers to
Here is a quick article to help you if you’re having issues with a keyboard attached to a Mac. This might sound silly, but it does happen! Firstly- Try to save your open documents- use the mouse if needed. Next, Are you sure the keyboard is the problem? Try this key combination-Command-Shift-Escape That should bring up the ‘Force Quit’ dialog
We like Macs, but there are some er, less desirable models in the line up- so If you’re buying a new Mac this year, what specs to recommend? This post was originally written in March 2017, and since then Apple has updated many of the models- I have updated each of the categories with new recommendations as needed. All prices lifted
We’ve had a love/hate relationship with Adobe going back many years. When we sold $100k per year they were great, but as soon as we started Servicemax, we realised that they have a very different attitude towards smaller dealers. Basically as a smaller dealer you have to buy from another dealer until you can generate enough income to deal direct
People often ask how we can offer an ‘unlimited’ plan for support that includes both remote and onsite support, so I’m here to spill the secrets. It’s also a handy guide to how we make decisions on how to fix things… The Prime Directive Our primary goal is always to get things fixed as fast as possible, with the least
My own Cloud Key Gen2 Plus had a problem recently, and would not show up in my dashboard at ubnt.com and locally said ‘managed by other’ I could still log in locally but could not upgrade firmware etc. Because I’ve been having problems with my DNS recently (been fiddling with my Pi-Hole setup) I figured that it couldn’t log in
First some background- the ‘trash can’ Mac Pro from 2013 has not been upgraded much over the years. In fact the only thing that I can remember is that the internal SSDs basically doubled in speed very early on. Early versions had around 800MB/s transfer, but soon after launch these went to a version that could transfer ~1500MB/s. I’m lucky
This article came about because of a client who is overseas. He wrote me an email saying that he couldn’t figure out where all of the space on his MacBook Air SSD had gone. This question doesn’t have a simple answer, so I’m writing this to help him, and everyone else out. Here’s the problem- There are lots of similar
We like Macs, but there are some er, less desirable models in the line up- so If you’re buying a new Mac this year, what specs to recommend? This post was originally written in March 2017, and since then Apple has updated many of the models- I have updated each of the categories with new recommendations as needed. All prices lifted
This morning I got an email ostensibly from American Express, asking me to set up a ‘SafeKey’ to add an extra level of protection to my online purchases. It looks legit. One of the first things I do is hover my mouse pointer over the supplied link- often the link will say it goes to Amex but the tooltip
The Un-Disaster Mac People
