People often ask how we can offer an ‘unlimited’ plan for support that includes both remote and onsite support, so I’m here to spill the secrets. It’s also a handy guide to how we make decisions on how to fix things… The Prime Directive Our primary goal is always to get things fixed as fast as possible, with the least
My own Cloud Key Gen2 Plus had a problem recently, and would not show up in my dashboard at ubnt.com and locally said ‘managed by other’ I could still log in locally but could not upgrade firmware etc. Because I’ve been having problems with my DNS recently (been fiddling with my Pi-Hole setup) I figured that it couldn’t log in
First some background- the ‘trash can’ Mac Pro from 2013 has not been upgraded much over the years. In fact the only thing that I can remember is that the internal SSDs basically doubled in speed very early on. Early versions had around 800MB/s transfer, but soon after launch these went to a version that could transfer ~1500MB/s. I’m lucky
This article came about because of a client who is overseas. He wrote me an email saying that he couldn’t figure out where all of the space on his MacBook Air SSD had gone. This question doesn’t have a simple answer, so I’m writing this to help him, and everyone else out. Here’s the problem- There are lots of similar
We like Macs, but there are some er, less desirable models in the line up- so If you’re buying a new Mac this year, what specs to recommend? This post was originally written in March 2017, and since then Apple has updated many of the models- I have updated each of the categories with new recommendations as needed. All prices lifted
This morning I got an email ostensibly from American Express, asking me to set up a ‘SafeKey’ to add an extra level of protection to my online purchases. It looks legit. One of the first things I do is hover my mouse pointer over the supplied link- often the link will say it goes to Amex but the tooltip
I’ve been toying with DeployStudio for a little while now and am growing to love it. However I find myself referring back to this video a lot because it has a lot of detail without a lot of fluff. In order to improve the signal to noise ratio even further, here are my shorthand notes on how to set
Here is a quick primer on how to use the Servicemax branded remote support software to remotely access your machines. Go to the Remote Support web page-https://remotesupport.servicemax.com.au:8443 You’ll see this- 2. Log in using your Username and Password, and you’ll see something like this- 3. Click on the word ‘Host’ at the top left hand side of the screen,
Well, it finally happened. I’d been telling a client that their email passwords were not strong enough for months, but we’d been unable to nail down a time or strategy to fix it. In a slightly passive aggressive move, every time they asked me to set up a new email address with a simple password I ignored that and used
We don’t normally expect to use the word ‘cool’ in conjunction with ‘PDF’ however give me a minute of your time…… this is quite a cool trick! I was entering a race that requires a PDF to be printed, filled in, signed, scanned and emailed and I wondered if there could be a better way. Along comes Preview. Yes, that’s
The Un-Disaster Mac People