3CX- Getting Voicemails

20th Aug 2019 | News

We love 3CX, but it has so many options you could drown making decisions. A client recently asked us how to get voicemails from different VM boxes, and we didn’t know- so here it is! Assuming the voicemail box is at extension ‘XXX’ and the voicemail...

Phone Number Porting

14th Aug 2019 | News

When we set up a new telephone system for you, we need to ‘port’ your existing phone numbers from the old carrier to our new carrier. These movements are administered by the ACMA, and there is a set process to follow. It goes like this- We gather your...

My Keyboard doesn’t Work!

14th Aug 2019 | News

Here is a quick article to help you if you’re having issues with a keyboard attached to a Mac. This might sound silly, but it does happen! Firstly- Try to save your open documents- use the mouse if needed. Next, Are you sure the keyboard is the problem? Try this...

State of The Mac 2019- Updated April 2019

25th Feb 2019 | News

We like Macs, but there are some er, less desirable models in the line up- so If you’re buying a new Mac this year, what specs to recommend? This post was originally written in March 2017, and since then Apple has updated many of the models- I have updated each of the...

Adobe Creative Cloud Alternatives

10th Feb 2019 | News

We’ve had a love/hate relationship with Adobe going back many years. When we sold $100k per year they were great, but as soon as we started Servicemax, we realised that they have a very different attitude towards smaller dealers. Basically as a smaller dealer...

Support- Who Does What?

9th Jan 2019 | News, Tips

People often ask how we can offer an ‘unlimited’ plan for support that includes both remote and onsite support, so I’m here to spill the secrets. It’s also a handy guide to how we make decisions on how to fix things… The Prime Directive...