CLIENT OVERVIEW
Client Name: We don’t share client names in these case studies- but all are real and factual. If you really want to talk to these clients, let us know and we’ll ask for permission to connect you.
Industry: Marketing
Size: 40 Employees, 3 Sites across 3 States
THE CHALLENGE
Client was happy and successful in their field, but were looking at a merger or buyout, so they needed to be operationally perfect.
This client had dealt with many- if not most- of our fellow Mac specialists, so they had a decent and working set of solutions. We still found a lot to optimise including a few areas where applying best practises can have a huge impact on business continuity.
OUR SOLUTION
Client was relying on an old PC Server that needed some love to keep it going until it could be retired. They had assumed their cloud data was safe, but we made sure they also had local (and offsite) copies of everything in case of a disaster.
We optimised their Adobe and Microsoft licensing, saving them considerable portion of their budget.
We also optimised onboarding and off boarding by implementing custom forms and databases. We improved their password safety by implementing an enterprise grade password policy.
By implementing a proper helpdesk system for them, we reduced time to fix, and a system for projects that meant nothing feel through the cracks.
We found local companies to do interstate work and managed those projects and the clients needs even while they rapidly expanded- one interstate office went from 5 people to 25 in 6 months.
TECHNOLOGIES USED
Unifi routing, switching and WiFi, Microsoft 365, Synology NAS, Backblaze, TPG Fibre
RESULTS/IMPACT
We were able to demonstrate compliance which allowed the users to continue accessing secure external services. This literally saved the client’s business, but that’s only the start of the benefits from having Servicemax on your side. Employee efficiency was improved, communication, access to business data, cybersecurity and safety were improved.
ONGOING SUPPORT
This partnership ended some time after the client decided that a merger wasn’t happening.
Servicemax is very proud to have been able to help.
Sometimes great results take time, but for this client we managed rapid improvements
If you’re looking for a miracle- ask us if we can help!
