Paying attention to your customer experience directly impacts your bottom line. Companies that are “customer-centric” are 60% more profitable than those that aren’t. In this digital age, customers also expect more from those they do business with. In today’s world, people can order something on their phones and see it on their doorstep the next day. Keeping up with expectations
Just five or six years ago, VoIP was still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity. During the pandemic, VoIP and video conferencing have skyrocketed by over 210%. This is largely due to
Endpoints make up much of a company’s network and IT infrastructure. This is a collection of computers, mobile devices, servers, and smart gadgets. As well as other IoT devices that all connect to the company network. The number of endpoints a company has will vary by business size. Companies with less than 50 employees have about 22 endpoints. Small businesses
One of the most difficult types of attacks to detect are those performed by insiders. An “insider” would be anyone that has legitimate access to your company network and data. This would be via a login or other authorized connection. Because insiders have authorized system access, they bypass certain security defenses. Such as those designed to keep intruders out. Since
Data entry can be a real drag for salespeople. The time they spend on administrative tasks is time away from customer interactions. But that data is vital. It’s important to capture customer orders, quotes, needs, and more. Lead and sales reporting help sales managers know where to direct their attention. Analytics also help drive more efficient ways of closing the
Digital footprints cover today’s modern workplace. Employees begin making these the moment they’re hired. They get a company email address and application logins. They may even update their LinkedIn page to connect to your company. When an employee leaves a company, there is a process that needs to happen. This is the process of “decoupling” the employee from the company’s
The holiday shopping season is taking off. This means that scammers have also revved up their engines. They’re primed and ready to take advantage of all those online transactions. Don’t forget to stay safe online during the buying frenzy that occurs this time of year. An ounce of cybersecurity prevention is definitely worth a pound of cure. It can also
Sadly this one took weeks because it involved Security Onion, Docker, Kolide Launcher, FleetDM and various bits that I obviously made up because I’m insane. If you just want the code, go here for the latest version What’s the problem? When you first install Security Onion, it generates a self-signed SSL certificate for the nginx web server and a self-signed
When doing a proof of concept for this amazing bundle of open source software, it became apparent that one small Achilles heel was the provisioning of a self-signed certificate as part of the install, which then leads to a number of ‘compromises’ with setup in the future. Just want the code? Go here To be more exact- the installer won’t
We had a VM behaving abnormally recently, and on investigation this was being caused by the disk being almost full. On comparison with another system on the same type of VM, this one was using 96% of disk space and the other 13% so what’s going on? I called out for help on Facebook, and Clinton Jackson, Benjamin Chennels-Webb and
The Un-Disaster Mac People
