Accessing the Help Desk Portal

Getting access to the Help Desk Portal at https://helpdesk.servicemax.com.au/portal/en-gb/signin Is important because there’s a whole bunch of resources in there that will help you to get help and ultimately make doing your job easier and more efficient. How to...

Managing Printers with Mosyle

I’m beginning to love Mosyle, but it definitely has its quirks. There’s a bunch of people who rave about the incredible support they get- but they live in a different time zone. For us poor people in Australia, 90% of the time we ask a support question, we...

Managing Privileges App with Mosyle MDM- and Logging!

Privileges is an application designed to give Standard Mac users the ability to become Admin for the purposes of installing software, changing settings etc. It’s very straight forward, but has some downsides if you want to use it in a truly managed way- clicking...

Configuring Google Drive File Stream With Mosyle MDM

I had huge trouble with this, making it perhaps worthy of a blog post. There’s a lot of very confusing terminology, and finding the right combination of Extension profile, Kernel Extension profile, System Extension profile and the PPPC profile was driving me...