admin, Author at ServiceMax

State of The Mac 2021- Updated Feb 2021

7th Feb 2021 | Opinion, Reviews, Tips

We like Macs, but there are some er, less desirable models in the line up- so If you’re buying a new Mac this year, what specs to recommend? This post was originally written in March 2017, and since then Apple has updated everything- I have updated each of the...

iTunes ‘Some items were not copied because they can’t be played on iPhone’

3rd Jan 2021 | Tips

I’ve had this issue for about 2 years, here’s the error message- Anyway, after an hour or two of analysing the tracks and looking at the differences between AIFF and AIFF-C, I went back to basics and found that the folder structure for these tracks...

Accessing the Help Desk Portal

5th Dec 2020 | Tips

Getting access to the Help Desk Portal at https://helpdesk.servicemax.com.au/portal/en-gb/signin Is important because there’s a whole bunch of resources in there that will help you to get help and ultimately make doing your job easier and more efficient. How to...

Managing Printers with Mosyle

6th Sep 2020 | News

I’m beginning to love Mosyle, but it definitely has its quirks. There’s a bunch of people who rave about the incredible support they get- but they live in a different time zone. For us poor people in Australia, 90% of the time we ask a support question, we...

Managing Privileges App with Mosyle MDM- and Logging!

30th Aug 2020 | Tips

Privileges is an application designed to give Standard Mac users the ability to become Admin for the purposes of installing software, changing settings etc. It’s very straight forward, but has some downsides if you want to use it in a truly managed way- clicking...