Servicemax In-House MSP Skills

Here’s a short (and sadly incomplete) list of the things we do, categorised like this-

• Some Skill
•• Good Skills
••• Expert Skills
•••• World Class Skills

Operating Systems

•••• macOS
•••• Synology DSM
••• Ubuntu
•• CentOS
•••• UnifiOS
•• Mint
•• Debian
•• Oracle Linux

Cloud

••• Microsoft 365
••• Google Workspace
•• Amazon web Services
••• Zoho One

Networking

••• Ethernet
••• WiFi
••• SFP/ SFP+/ DAC/ Fibre
••• POE/ POE++
•• EOP
••• VLAN
••• Wireguard
••• Nebula
•• Tailscale

Routing

•• Cisco
•••• Unifi
•• Meraki
•• Netgear
•• pfSense
•• OpenWRT
•• OPNsense

Backups

••• Hyperbackup
••• Active Backup for Business
••• Carbon Copy Cloner/ rsync
••• Time Machine
••• Backblaze
•• Wasabi

AI & LLM

•• ChatGPT
• SuperAGI
• ChatwithGPT
• Weaviate
• Open-assistant
• Eleven Labs
• Pinecone
• Gorilla

Virtualisation

••• ESXi
••• Proxmox
•• XCP-NG
••• TrueNAS
••• VMWare Fusion
••• Parallels
••• WebMin/ Virtualmin

Containers/ Infrastructure

••• Docker
•• Kubernetes
••• k3s
•• Ansible
•• nginx proxy manager
••• Traefik
•• Apache web server

Deployment

••• Apple Business Manager
••• Mosyle MDM
••• Munki
•• Profiles/ Profile Manager

Security

•• Security Onion
••• FleetDM
••• OSQuery
••• Sophos Mac
•• ElasticSearch

Scripting / Programming

•• Bash/ Zsh
• Python
•• Zoho Deluge
••• Mac Installer Packaging & Signing

VOIP

••• 3CX
••• Fanvil
•• Yealink
•• Grandstream