At ServiceMax, we understand that as a business owner, your time is valuable — and every hour spent troubleshooting IT issues is time taken away from growing your business. That’s why our Managed Services are designed to take the burden of IT off your plate entirely.
For a simple flat monthly fee, we proactively manage, maintain and monitor your entire IT environment — so you can enjoy fewer disruptions, better performance, and the confidence that your systems are in expert hands.
We’re not just reactive. We’re preventative. Our team monitors over 100 critical metrics across each of your devices, with 24/7 alerts, remediation, and transparent reporting. The small things you don’t have time for? We take care of them — before they turn into expensive downtime.
What’s included in a ServiceMax Managed Services Agreement?
Monitoring & Maintenance
- 24/7 monitoring of servers, workstations, and network equipment
- Operating system patching and updates
- Disk space, CPU and memory optimisation
- Basic cybersecurity tools, with optional advanced protection
Help Desk Support
- Unlimited remote support during business hours
- After-hours emergency support available
- Professional ticketing system for accountability and tracking
Onsite Support
- Onsite support included during onboarding
- Remote-first, with occasional onsite visits as needed
Backup & Disaster Recovery
- Daily backup monitoring and alerts
- Regular recovery testing and drills
- 30-day cloud backup retention
Network & Security
- Firewall management and maintenance
- VPN configuration and remote access support
- User account and access management
- Endpoint protection and compliance guidance
Strategic IT Consulting
- Quarterly IT reviews to stay ahead
- Budget forecasting and technology roadmaps
- Vendor coordination and procurement advice
Are you spending 3–4 hours a week managing IT?
Cisco reports that many small business owners are — time that could be better spent on growth and operations. With ServiceMax, you get a dedicated team of professionals managing your IT, so you can focus on running your business with confidence.
We specialise in businesses running 5 to 150 Apple Macs across Sydney, and bring over 30 years’ of Apple expertise to every relationship.
✅ Tailored support for your business
✅ Onsite and remote services
✅ Extended hours when needed
✅ Friendly, responsive Help Desk
Call 1300 000 MAX or fill in the form on our Contact page to request a custom quote and learn how we can simplify your IT.
