Free Network Analysis

$500 value? That sounds like a lot. Can you explain?
Yes. We know that we’re selling a specialist service, and although we know we are the best around we need to be able to prove it, hence our offer. It’s common for people to have used other services for years before coming to us- we’d like to take a shortcut and get you on board asap
But $500?
We need to send somebody onsite to do the analysis, and we’re not sending some kid who’s last job was at McDonalds. One hour travelling time, 45-90 minutes doing the survey, and a couple of hours to write up the report and analyse the data. Then another onsite to present the report and make recommendations. Even though we’re not charging for it, you’re getting a lot of value. It’s definitely worth $500
What if I don’t like what I see?
There is really no obligation. We don’t deserve to work with you in any capacity if we don’t earn it. If it doesn’t work out, we’ll ask for permission to keep you updated with emails. Maybe later you’ll need us. Sometimes the greatest working relationships start out like that……
What if you are too busy?
We’ll withdraw the offer when we get too busy. As you can appreciate, in a rapidly expanding business there are times when you just can’t do your job properly if you take on too much work. Our existing customers are our first priority, always. So please contact us now while the offer is still open!
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Options for Buying Office 2016

Posted by on Feb 23, 2016 in Opinion, Tips | 0 comments

This is important because there might never be an Office 2018- Microsoft appear to be moving to a monthly release schedule without monolithic releases- this means that at some point they will probably stop upgrading Office 2016, but I am confident that they will keep it current for a considerable time because of past history and current actions. Microsoft are currently interacting very positively with the Mac Admin community and the relationship is working very well.   Part of an Office365 subscription ‘Office 365 Business’...

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Servicemax Remote Support for Managers

Posted by on Nov 18, 2015 in News, Tips | 0 comments

Here is a quick primer on how to use the Servicemax branded remote support software to remotely access your machines. Go to the Remote Support web page- You’ll see this-   2. Log in using your Username and Password, and you’ll see something like this-   3. Click on the word ‘Host’ at the top left hand side of the screen, this will show you your list of machines to control. 4. Click on the name of the machine that you wish to remotely control, then click the...

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Virtualising Your Physical Mac Assets- P2V

Posted by on Nov 8, 2015 in Opinion, Reviews, Tips | 0 comments

So I hope you haven’t bothered to read my 2000 word epic about this that I’ve been working on for weeks. It’s essentially a very long laundry list of things that don’t work. After getting VMWare involved I did think however that we might both figure it out, or at least get some pointers. This was until today, when they said ‘oh no, you can’t do that….’ To which I replied ‘yes you can, several people have done it. I just want you to tell me what the easiest or recommended way...

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Virtualising Servers on a Mac ESXi Host

Posted by on Oct 21, 2015 in Opinion, Reviews | 0 comments

I’m writing this one because I’ve faced quite a few gotchas, and I’m still not there yet. The basic theory is to take a whole bunch of servers that I currently run and make them into virtual machines that can be moved around and generally make more efficient use of the infrastructure we currently have. None of the current servers have a heavy workload so it makes sense to do this. Also it might be my last chance to do it in a sensible way with Macs- since Apple introduced the new Mac Mini with only a dual core i5, your...

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SSL Certificates in Mac Mail

Posted by on Sep 25, 2015 in Security, Tips | 0 comments

We use an SSL certificate to increase the trust level around our email servers, one of the most important services we use! Unfortunately, to establish this trust, users are required to take some action when a certificate is renewed, or some host settings don’t match. This is one of the things that causes a huge amount of grief, and here’s why-   What’s the most obvious button to click here? You’d probably click ‘Connect’, and so would I. Don’t click ‘Connect’- it’s a trap!...

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Upgrading MySQL on a Mac

Posted by on Aug 30, 2015 in Tips | 0 comments

Now this isn’t going to be a normal post where I pretend that I know what I’m doing. However it was time to upgrade our installation of Web Help Desk and I figured I would also upgrade MySQL, because they finally fixed a bug where the the server would not launch on boot. This caused more than a few heart attacks so let’s kick that bug in the guts. You know how they say ‘do your upgrades one at a time and test in between’? Well, I got cocky and figured that I would just do it all at once. The downside of this is...

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Can’t Send Email from Mac Mail?

Posted by on Aug 28, 2015 in Tips | 0 comments

We’ve previously gone over the steps needed to set up and configure an email account hosted by Servicemax here, but one thing that seems to happen a lot is people can’t send email after the setup. So we’re doing another guide to try to make this easier, and easier to troubleshoot. If you haven’t set up the email address already, please go to the other article and do that. This guide is ONLY for those having trouble sending emails. Conventions used- 1....

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Netgear and VPN Passthrough

Posted by on Aug 27, 2015 in Opinion, Reviews, Tips | 0 comments

I’ve just spent a couple of weeks fighting with a very frustrating problem- setting up VPN passthrough on a Netgear DGND3700v2. This is a reasonably high end device (for Netgear) and actually contains the ability to terminate VPN endpoints. However the built in VPN server does not support the built in VPN software in the Mac OS, and you have to use something like VPN TrackerĀ (up to $20 Aus per month) or IPSecuritas (free, but difficult to configure and support). I decided that the best option here would be to port forward the...

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Malwarebytes Anti Malware

Posted by on Aug 13, 2015 in Reviews | 0 comments

This product used to be known as Adware Medic but has recently been acquired by Malwarebytes. They now have a free home use version and several different paid products for business. I used the home version to test. I don’t currently use antivirus on my machine- Sophos was the last product used but it was removed when it went crazy around the time that Yosemite was introduced. I mostly rely on my good sense to stop bad things getting on my computer, with the knowledge that I am well backed up and can restore easily if I really cack...

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LogMeIn Remote Uninstall

Posted by on Aug 12, 2015 in Tips | 0 comments

If you’ve been reading recent posts you would know that LogMeIn wanted to charge me a huge amount of money for my latest subscription. So I’ve been playing with ScreenConnect and really liking it. I’m not all that keen to run a machine to host this simple service, which an on-prem install currently requires but at some point in the future I will virtualise this system and a couple of other low power services. I’ve been able to get ScreenConnect installed remotely via Meraki Systems Manager, but how about getting rid of...

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