Free Network Analysis

$500 value? That sounds like a lot. Can you explain?
Yes. We know that we’re selling a specialist service, and although we know we are the best around we need to be able to prove it, hence our offer. It’s common for people to have used other services for years before coming to us- we’d like to take a shortcut and get you on board asap
But $500?
We need to send somebody onsite to do the analysis, and we’re not sending some kid who’s last job was at McDonalds. One hour travelling time, 45-90 minutes doing the survey, and a couple of hours to write up the report and analyse the data. Then another onsite to present the report and make recommendations. Even though we’re not charging for it, you’re getting a lot of value. It’s definitely worth $500
What if I don’t like what I see?
There is really no obligation. We don’t deserve to work with you in any capacity if we don’t earn it. If it doesn’t work out, we’ll ask for permission to keep you updated with emails. Maybe later you’ll need us. Sometimes the greatest working relationships start out like that……
What if you are too busy?
We’ll withdraw the offer when we get too busy. As you can appreciate, in a rapidly expanding business there are times when you just can’t do your job properly if you take on too much work. Our existing customers are our first priority, always. So please contact us now while the offer is still open!
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Cisco Meraki- How to Lose Friends and De-Influence People

Posted by on May 17, 2017 in Opinion | 0 comments

Let me start by saying that I think Cisco are a great company and I have huge respect for them. They have some amazing products and services particularly if you can stand some of the eye watering prices. But they make some delicious gear! But this tale doesn’t start with them, it starts at MIT, where a couple of students founded a company called Meraki- whose speciality is cloud controlled networking. Having visibility to all of your networking devices on a ‘single pane of glass’ is a compelling story, and Meraki does it...

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State of The Mac 2017

Posted by on Mar 7, 2017 in News | 0 comments

We like Macs, but there are some er, less desirable models in the line up- so If you’re buying a new Mac this year, what specs to recommend?   MacBook This 12 inch machine uses a low power processor, has only 1 USB-C port but has surprisingly long battery life. If you need a machine just for presentations it’s fine, otherwise don’t buy MacBook Pro 13 inch models- entry model is decent value at $2199. An extra $500 ($2699) get you a faster processor, faster graphics, and 2 extra thunderbolt 3 ports for a total of 4. This model also has...

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More Storage for Tiny Disks

Posted by on Mar 2, 2017 in Tips | 0 comments

Let’s face it, Apple has been pretty stingy with the size of the SSD drives that they put in their machines. Although that is changing now, a lot of people are quite happy with their MacBook Air or MacBook Pro- apart from the fact that the drive is always full. This is particularly painful if you’ve bought an 11″ machine with a 64gb drive or a 13″ with a 128gb drive. Also remember that wear levelling gets harder and harder as your drive gets more full, meaning that your drive may prematurely die…. To buy a larger...

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My Email is Down!

Posted by on Feb 4, 2017 in Tips | 0 comments

This is one of the most common support issues we face, so it’s worthwhile exploring a few solutions. Usually, the server is working fine and the issue can be traced to one of a number of other gremlins. So, how do we figure out exactly what has gone wrong? Warning- if you use the wrong username and password combo too many times, or other reasons– the server may ban you. So even if you get the credentials correct, you still won’t be able to log on! Don’t just guess passwords- look them up using Keychain Access Step 1....

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Phishing Grows Up?

Posted by on Nov 18, 2016 in News, Security, Tips | 0 comments

This morning I got an email ostensibly from American Express, asking me to set up a ‘SafeKey’ to add an extra level of protection to my online purchases.   It looks legit. One of the first things I do is hover my mouse pointer over the supplied link- often the link will say it goes to Amex but the tooltip that appears when you hover says something like http://nastymalware.com/fakeamexsite.html and you know it’s fake. This one goes to amexssafekey.com (don’t click on that by the way!) That’s interesting,...

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DeployStudio Cram Notes

Posted by on Nov 9, 2016 in News, Tips | 0 comments

I’ve been toying with DeployStudio for a little while now and am growing to love it. However I find myself referring back to this video a lot because it has a lot of detail without a lot of fluff.   In order to improve the signal to noise ratio even further, here are my shorthand notes on how to set up a DeployStudio server- I made the notes because it is kind of annoying to have to start and stop a 20 minute video all the time, these notes allow me to blast through each step as fast as I can read. OK not quite that fast….....

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Stalking With iPhones

Posted by on Oct 7, 2016 in Opinion, Security | 0 comments

  Last week I was asked to go onsite and help a lady do some general maintenance on her laptop, and of course a bit of help with iCloud- because for some reason the way iCloud works isn’t well understood by the general public. I’m not immune to this either- they asked some questions I couldn’t answer without more research! Anyway, part of the job was to download some photos off old iPhones, then wipe them and get them ready for sale. She produced 3 iPhones and they all had very dead batteries except for the current one...

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Creating Open Directory Master and Replica in ESXi

Posted by on Mar 6, 2016 in Tips | 0 comments

Had a weird issue this week- in preparation for an overseas trip I am trying to make all of the infrastructure a bit more robust. In doing that I created a new Open Directory Master server and attempted to set up at least one Replica running under ESXi. But no matter what I did, it kept failing. Now I’ve been doing this for a long time and though I had it fairly well polished by now, but obviously something very odd is happening. So I went back and created the server on a real Mac with no host abstraction- and it worked straight away!...

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Options for Buying Office 2016

Posted by on Feb 23, 2016 in Opinion, Tips | 0 comments

This is important because there might never be an Office 2018- Microsoft appear to be moving to a monthly release schedule without monolithic releases- this means that at some point they will probably stop upgrading Office 2016, but I am confident that they will keep it current for a considerable time because of past history and current actions. Microsoft are currently interacting very positively with the Mac Admin community and the relationship is working very well.   Part of an Office365 subscription ‘Office 365 Business’...

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Servicemax Remote Support for Managers

Posted by on Nov 18, 2015 in News, Tips | 0 comments

Here is a quick primer on how to use the Servicemax branded remote support software to remotely access your machines. Go to the Remote Support web page- http://support.servicemax.com.au:8040 You’ll see this-   2. Log in using your Username and Password, and you’ll see something like this-   3. Click on the word ‘Host’ at the top left hand side of the screen, this will show you your list of machines to control. 4. Click on the name of the machine that you wish to remotely control, then click the...

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